ranch hand WARRANTY & RETURNS
All packages must be opened by the customer within 14 days of receipt to check for damage occurring during transit for warranty to be applicable as follows:
All ILS Products LLC Solar Area Lights, Corner Casting Adapter, Brackets (excluding nuts, bolts, washers), and poles are warrantied by ILS PRODUCTS LLC to be free from defects in material and workmanship for One (1) year from the date of shipment. THIS WARRANTY DOES NOT APPLY TO EQUIPMENT OR GOODS WHICH ARE MISUSED, OR ABUSED, OR DAMAGED FROM INSTALLATION, OR NOT USED IN ACCORDANCE WITH ILS PRODUCTS LLC’S INSTRUCTIONS. NORMAL WEAR OF EQUIPMENT OR GOODS IS NOT INCLUDED IN THIS WARRANTY. ILS PRODUCTS LLC’S SOLE LIABILITY UNDER THIS WARRANTY SHALL BE LIMITED TO EITHER REPLACING OR REPAIRING WITHOUT CHARGE, AT ITS FACTORY OR ELSEWHERE AT ITS DISCRETION, ANY EQUIPMENT OR GOODS NOT MEETING THIS WARRANTY, OR AT ILS PRODUCTS LLC’S OPTION, REFUNDING THE PURCHASE PRICE. ILS PRODUCTS LLC SHALL IN NO EVENT BE LIABLE FOR ANY OTHER DIRECT OR ANY SPECIAL INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND UNDER THIS CONTRACT OR OTHERWISE. ILS PRODUCTS LLC makes no warranty about the actual grade of steel or its material components other than the representations made to ILS PRODUCTS LLC from its suppliers. ILS PRODUCTS LLC will use its best efforts to ensure that all products are inspected for open and obvious defects including dents, severe pitting, malformations, or alterations and will avoid use of such material.
2. Warranty Procedure:
Customers who have a warranty claim will need to either provide photo/ video evidence of defect or malfunction for ILS Products warranty records. Customers may also send warranty items back to ILS Products for repairs or replacement. ILS Products will review or inspect warranty claim items within 10 days. If no warranty covered issue is found, warranty claim will be denied. If issue is found, customer will receive replacement item(s) with tracking information and a return label (if applicable) for return of defective item(s).
3. Product Return Policy & Procedure:
Seller shall accept returns of normal stock Goods for a period of thirty (30) days following shipment for exchange or refund of the purchase price less the shipping fees provided that Goods are in their original cartons, unopened and unused and a return has been authorized by Seller. Returns that are used, opened, and/or not in their original packaging may be subject to a minimum 25% restocking fee or the return may be refused based on the condition of the returned material with the exception of manufacturing defects. Applicable sales tax will be refunded where allowed by applicable law or statute. International Product returns are at the discretion of the seller and may incur additional costs as the seller deems necessary. International Refunds will not be issued prior to 60 days after Seller receives the returned goods and has inspected such goods to ensure they meet the fore mentioned terms.
Customer is solely responsible for shipping any returned product to ILS Products, LLC, Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, unused in re-saleable condition, and will include the original undamaged packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, or if the product has been used ILS Products, LLC, Return Procedure will be breached and ILS Products, LLC, may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s). If you return an order that has shipped to you under a free shipping offer you will be charged actual shipping charges incurred by ILS Products, LLC to ship your order. ILS Products, LLC will not refund to Customer the original shipping charges OR original service fees charged by the credit card processing merchant. Any returns made after the 30 day return window may incur a 50% restocking fee at the sole discretion of ILS Products LLC.
Any wholesale, resale, trade or volume orders over $2000 in value or more than 10 items are not eligible for return & are covered by Trade, Wholesale Distributor warranty if applicable.
3. Physical Damage:
Physical damage to any product purchased from ILS PRODUCTS, LLC will void our Return Policy & Warranty Coverage provided. Physical damage includes but is not limited to improper handling, installation and/or any other type of damage sustained by irregular use.